About us
What we do and how we work to deliver quality you can rely on.
WHO WE ARE
Bringing Expert,
High-Quality Service
Directly to You
WHO WE ARE
Bringing Expert, High-Quality Service Directly to You
React Catering Services Ltd has been providing specialist support to the commercial catering industry since 1st August 2007. Established with a focus on the repair and maintenance of commercial kitchen equipment—including ovens, cookers, dishwashers, and fryers—the company has grown steadily in both capability and reputation.
From its early beginnings, React has developed into a trusted service partner for clients across the hospitality, education, healthcare, and public sectors. Over the years, the company has invested heavily in people, training, and infrastructure. Today, React operates with a dedicated team of staff, including a skilled group of engineers, apprentices, office personnel, and a project management lead.
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WHAT WE DO
Company Overview
With a growing team and a strong focus on customer satisfaction, React continues to meet the evolving needs of the commercial catering industry across Scotland and beyond.
End-to-End Capability
From minor repairs to full kitchen installations, React Catering Services Ltd handles every stage of commercial catering projects, whether it’s fixing a toaster or fitting out entire kitchens in new builds or refurbishments.
All-in-One Engineering for Catering Equipment
Our fully certified engineers are trained across gas, LPG, and electrical systems. Unlike many providers, each engineer can service all types of commercial catering equipment—offering flexible, efficient service and reducing downtime with cross-functional support.
Standards & Commitment
React is a Living Wage Accredited employer, committed to fair employment and staff wellbeing. Guided by our “under promise and over deliver” approach, we ensure consistent, high-quality service rooted in professionalism and accountability.
Trusted Service Partners
React are proud service partners of MKN and Electrolux.
HOW WE WORK
Transparent. Efficient. Real-time.
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Job Logged Instantly
Once we receive your request, it’s instantly logged in our system. You’ll see it appear live on-screen, just like an open kitchen — fully visible and trackable.
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Site Visit & Job Sheet
Our engineer visits your site, carries out the assessment, and generates a job sheet. All details are recorded in our system.
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Quotation & Approval
If parts are required, we prepare a repair quote and email it to you for approval. Once approved, the parts are ordered.
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Live Tracking of Progress
You can monitor the entire process — from parts being ordered to their delivery and the assignment of an engineer to complete the repair.
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Timed Reporting & Records
Every stage is dated and timestamped, enabling us to generate KPIs (Key Performance Indicators) tailored to your needs.
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Instant Reporting When You Need it
Gas Certificates, service reports, and compliance records are securely stored and can be emailed to you instantly when needed.
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WHO WE WORK WITH
Manufacturers
